Printed Originals — Returns
Returns
Hopefully you love it. If not, here’s what happens.
Buying an original poster online should still feel straightforward.
If you’ve changed your mind about an eligible unframed order, there’s a clear process for returning it.
If something has arrived damaged, incorrect, faulty or not as described, that’s different — contact us and we’ll help put it right.
And if you’ve chosen to have your poster framed, there are different rules because every one of our frames is bespoke and made to measure for the specific poster you’ve ordered.
14Days
Changed your mind?
For eligible online purchases, you can tell us that you’d like to cancel within 14 days of receiving your order. Once you’ve told us, you then have a further 14 days to send the goods back.
You don’t need to give us a reason.
Please contact orders@printedoriginals.com before sending your poster back so we can give you the correct return instructions and address.
For an ordinary change-of-mind return, you’re responsible for the direct cost of sending the item back to us.
We strongly recommend using an appropriately insured and trackable service. Original posters can be valuable and need to be properly protected for the journey. Where possible, please reuse the packaging your poster arrived in.
Days to tell us
Counted from the day you receive your order.
Days to send it back
Counted from the day you tell us you’re cancelling.
Have a look.
Just look after it.
You’re entitled to inspect an eligible poster as you reasonably would if you were looking at it in person.
Original posters are paper objects, though, and sometimes fragile ones. Please handle yours carefully.
If handling beyond what’s reasonably necessary causes a reduction in the value of the poster, we may be entitled to make an appropriate deduction from the refund where the law allows us to do so.
Want to understand folds, restoration and the way we describe our posters?
Change of mind
Getting your refund.
For a valid cancellation, we’ll refund the price paid for the eligible returned goods and, where required by law, the cost of the least expensive standard delivery option we offered for the original order.
If you chose a more expensive or enhanced delivery service, the additional cost of that service isn’t normally refundable.
Refunds are made to the original payment method unless otherwise agreed.
Where permitted, we may wait until we’ve received the goods back or you’ve provided evidence that you’ve sent them before issuing the refund.
We’ll process the refund promptly and within the applicable legal time limits.
In practice
Standard unframed shipping is currently free worldwide, and UK framed shipping is free too — so for most orders there’s no outbound standard delivery charge to refund in the first place.
Framed orders
Made for
your poster.
Made-to-measure framing.
Every frame we make is bespoke.
It isn’t a stock-size frame taken off a shelf. Once you’ve chosen how you’d like your poster framed, the frame is individually made to measure for that specific poster.
The moulding is measured and cut for the piece, the frame is constructed to those dimensions and the finished frame is made specifically for your order.
Because our frames are made to the customer’s specifications, framed orders aren’t covered by the normal change-of-mind cancellation and return right that applies to eligible unframed orders.
Once manufacture of your bespoke frame has commenced, we don’t accept cancellations or change-of-mind returns on framed orders.
Making the process of choosing your frame easy doesn’t make the finished frame any less bespoke.
This doesn’t affect your statutory rights.
If there’s actually something wrong with the order — if a framed piece arrives damaged, faulty, incorrect or not as described — contact us and we’ll deal with it appropriately.
Damaged, faulty, incorrect or not as described
Something wrong?
That’s different.
A damaged, faulty, incorrect or misdescribed order isn’t the same thing as changing your mind.
If something isn’t right, please contact us and tell us what’s happened.
We may ask for photographs or other reasonable information to help us understand the problem and, where relevant, deal with the delivery carrier.
Please keep the item and its packaging until we’ve told you what to do next.
We’ll arrange the appropriate remedy in accordance with your statutory rights. Nothing on this page limits those rights.
- PhotographsOf the item, the packaging and the shipping label where you can.
- Keep the packagingIt often tells us and the carrier what happened in transit.
- Your order detailsThe order number is enough for us to find everything else.
- Talk to us firstBefore arranging return shipping, so we can tell you how to handle it.
If the problem relates to the journey itself, read about our shipping and delivery process →
Authenticity
Original
means
original.
A lifetime guarantee of authenticity.
Authenticity is separate from our ordinary returns process.
Every original poster sold by Printed Originals is covered by our lifetime guarantee of authenticity.
If a poster we’ve sold as an original is subsequently shown not to be authentic as described, contact us. Subject to verification and return of the item, we’ll refund the purchase price.
That guarantee doesn’t disappear after 14 days.
The process
How to make
a return.
Tell us
Email orders@printedoriginals.com with your order details and let us know you’d like to make a return.
Wait for the details
We’ll confirm the appropriate return instructions and the address your order needs to be sent to.
Pack it properly
Original posters need proper protection.
Use the original packaging where possible and make sure the poster is securely packed for its return journey.
Send it back
For an ordinary change-of-mind return, the direct return shipping cost is normally your responsibility.
We strongly recommend a tracked and appropriately insured service. Keep your tracking and proof of postage until the return has been completed.
One exception. If you’re contacting us because something is damaged, faulty, incorrect or not as described, speak to us before arranging the return shipping so we can tell you how it should be handled.
Returns
questions.
Still not sure which part applies to you? Email us and we’ll talk it through.
Changing your mind
How long do I have to change my mind?
For eligible online orders, tell us that you’d like to cancel within 14 days of receiving the goods. You then have a further 14 days to send them back.
Do I need a reason?
No. Where the statutory change-of-mind cancellation right applies, you don’t need to give us a reason.
Who pays for return postage?
For an ordinary change-of-mind return, you’re normally responsible for the direct cost of returning the item.
If something is damaged, faulty, incorrect or not as described, contact us before arranging return shipping so we can tell you how it should be handled.
Do I get my original delivery charge back?
Where required by law following a valid cancellation, we’ll refund the cost of the least expensive standard delivery option offered for the order. If you chose a more expensive or enhanced delivery service, the additional cost isn’t normally refundable.
Remember that our standard unframed shipping is currently free worldwide and UK framed shipping is also free. More about shipping.
Do I have to use the original packaging for a return?
We strongly recommend it where possible because it was chosen to protect the poster in transit. If the original packaging isn’t available, the poster still needs to be packed securely and appropriately for its return journey.
Where do I send my return?
Please contact us before sending anything back. We’ll give you the correct return instructions and address.
Framed orders
Can I return a framed poster?
Our frames are bespoke and individually made to measure for the specific poster ordered. Because they’re made to the customer’s specifications, framed orders aren’t covered by the normal change-of-mind cancellation and return right that applies to eligible unframed orders.
Once manufacture of the bespoke frame has commenced, we don’t accept cancellations or change-of-mind returns on framed orders.
This doesn’t affect your statutory rights if the order is damaged, faulty, incorrect or not as described.
Why is a framed order bespoke if I choose the frame online?
Because the finished frame is made specifically for your poster. Choosing the moulding and framing options online makes the process straightforward, but we still individually measure, cut and construct the frame to the dimensions required for that particular poster. It isn’t a standard-sized frame taken from stock.
If something isn’t right
My poster arrived damaged. What should I do?
Contact us as soon as reasonably possible and keep the poster and all of its packaging. We may ask for photographs of the item, packaging and shipping label so we can understand what happened and, where appropriate, investigate it with the carrier.
What if the poster isn’t as described?
Contact us. Goods that are faulty, incorrect or not as described are dealt with separately from ordinary change-of-mind returns, and your statutory rights aren’t affected by this policy.
Our condition & grading guide explains how we describe the posters we sell.
What if I have a concern about authenticity years later?
Our lifetime guarantee of authenticity is separate from the normal returns period. If a poster we’ve sold as an original is subsequently shown not to be authentic as described, contact us and we’ll investigate it.
A few other useful things.
Shipping
How we pack and send original posters around the world. Shipping →
Framing
Bespoke, made-to-measure framing for original posters. Explore framing →
Authenticity
What we look for and how we stand behind what we sell. Authenticity →
Condition & Grading
Folds, restoration, condition and what it all means. Read the guide →
Useful Info
More of the practical stuff about buying from us. Useful info →Nothing on this page affects your statutory rights.
Not sure which of the above applies to you? Just ask — we’d rather sort it out than have you guess.